Employability Skills for SIR20207:
Certificate II in Retail
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Persuade customers to purchase goods by communicating their features and benefits. Regularly carry out verbal instructions from other team members and supervisors. Read and interpret workplace documents, complete written workplace forms and share work related information with other team members.
Teamwork
Work collaboratively with other team members,
supporting the team, respecting and understanding others' views and
giving and receiving feedback in the context of a retail customer
service environment where employees are expected to perform their
individual tasks but also look for opportunities to assist
others
Problem solving
Demonstrate sensitivity to customer needs and
concerns anticipating problems and acting to avoid them where
possible. Solve problems in the context of a team structure where
after clarification, customer service issues or recognition of risk
may be referred to another team member or a supervisor for
resolution depending upon store policy and procedures.
Initiative and enterprise
Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements at the store level. Take positive action to report hazards or risk situations to supervisors.
Planning and organising
Understand how a personal job role fits into the context of the wider business values and directions. Plan daily work tasks and priorities within the context of the job role to achieve outcomes within set timelines. Plan tasks to work safely and manage risk according to store procedures.
Self management
Understand and follow store policies regarding work availability, rosters and work duties. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction
Learning
Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.
Technology
Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
Select your Region
Sign up for our newsletter for
up to date news and course information.
Welcome to our new “look” web site launched on Wednesday 18th November, 2009!
Our new site gives you the ability to look at up to date course outlines and schedules, we also bring our affiliates .. more info...
The generosity of Victoria’s private education providers was highlighted at the launch of a scholarship program to support victims of the Black Saturday Bushfires, held last Thursday.
The Memb.. more info...
