Employability Skills for SIR30207: Certificate III in Retail
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects business values. Regularly carry out verbal instructions from other team members and supervisors. Read and interpreting simple workplace documents, complete simple written workplace forms and share work related information with other team members.
Teamwork
Effectively participate in retail store teams;
working independently to complete own tasks and also supporting
other team members where appropriate. Lead small retail teams where
required in the context of the job role; mentoring and supporting
other team members.
Problem solving
Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve a range of operational retail store problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.
Initiative and enterprise
Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level.
Planning and organising
Establish and communicate clear goals and
deliverables for self and team members within the context of
organisation objectives and the current store situation; and
coordinate resources to ensure that work is carried out according
to timelines and priorities. Coordinate and or implement changes
arising from continuous improvement processes.
Self management
Understand how a personal job role fits into the context of the wider business values and directions. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.
Learning
Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future retail job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members.
Technology
Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
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