SIR30207 Certificate III in Retail

Qualification

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.This qualification is suitable for an Australian Apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles, such as:

• providing in-depth product and service advice in a retail environment
• selling products and services in variety of retail settings
• supervising a checkout area
• leading a team preparing and selling fast food items
• leading a department team within a large store or supermarket
• acting as an assistant to a manager of a small to medium store
• organising and maintaining work areas and displays
• carry out specific responsibilities, such as merchandising

• sales assistant
• customer service representative
• crew leader
• shift manager
• team leader
• department manager
• assistant store manager
• checkout supervisor
• merchandise coordinator

Entry requirements

There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

OR

2. Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

• job descriptions and references from current or past employers
• an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.

• all 3 core units
• 7 elective units:

A minimum of 5 elective units must be selected from the Elective Units listed below.

A maximum of 2 of these electives may be selected from the Product Knowledge functional category.

A maximum of 2 elective units may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

- 10 Units

- 3 Core units

- Core: Group A Core: Group A (refer to the unit list at the end of this section)

- or Core: Group B Core: Group B (refer to the unit list at the end of this section)

- and 7 Elective units - between 5 and 7 Elective units must be selected from the Elective Units

Elective:

Administration (refer to the unit list at the end of this section)

• Elective: Client and Customer Service (refer to the unit list at the end of this section)
• Elective: Computer Operations and ICT Management (refer to the unit list at the end of this section)
• Elective: Finance (refer to the unit list at the end of this section)
• Elective: Food Safety (refer to the unit list at the end of this section)
• Elective: Franchising (refer to the unit list at the end of this section)
• Elective: Human Resources Management (refer to the unit list at the end of this section)
• Elective: Inventory (refer to the unit list at the end of this section)
• Elective: Management and Leadership (refer to the unit list at the end of this section)
• Elective: Marketing and Public Relations (refer to the unit list at the end of this section)
• Elective: Merchandising (refer to the unit list at the end of this section)
• Elective: Product Knowledge (refer to the unit list at the end of this section)
• Elective: Quality and Innovation (refer to the unit list at the end of this section)
• Elective: Retail Food (refer to the unit list at the end of this section)
• Elective: Retail Post (refer to the unit list at the end of this section)
• Elective: Sales (refer to the unit list at the end of this section)
• Elective: Working in Industry (refer to the unit list at the end of this section)

- and between 0 and 2 Electives may be selected from the Product Knowledge functional category

• Elective: Product Knowledge (refer to the unit list at the end of this section)

- and between 0 and 2 Elective units may be selected from another endorsed Training Package.

These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package

- Certificate III

- Certificate IV

- Note: Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

- Note: In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Employability Skills

Employability Skills Summary

Classifications

ASCO 8211-79 Sales Assistants nec

ASCED4 0805 Sales and Marketing

ANZSCO 621111 Sales Assistant (General)