This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business.
This qualification is suitable for an Australian Apprenticeship pathway.
Job roles
Individuals with this qualification are able to perform roles, such as:
managing a small to medium retail store group or franchise outlet
managing an independent retail store
managing a wholesale outlet
departmental/section management in a retail or wholesale business
functional management roles, such as merchandise management
management of an inside or outside sales team in a wholesale business
Possible job titles include:
store manager
department manager
merchandise manager
sales manager
customer service manager
shift manager
Entry requirements
There are two alternative pathways for entry into the Certificate IV in Retail Management. The candidate must either:
1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXIND001A
Work effectively in a retail environment
SIRXCOM001A
Communicate in the workplace
plus the following units of competency from either Certificate III in Retail or Certificate III in Wholesale. These units are:
Certificate III in Retail
SIRXCCS003A
Coordinate interaction with customers
SIRXOHS002A
Maintain store safety
SIRXRSK002A
Maintain store security
SIRXSLS004A
Build relationships with customers
or
Certificate III in Wholesale
SIRWSLS003A
Optimise customer and territory coverage
SIRXCCS006A
Maintain business to business relationships
SIRXSLS004A
Build relationships with customers
OR
2. Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:
job descriptions and references from current or past employers
an entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.
Qualification rules
To achieve a Certificate IV in Retail Management, 10 units must be completed:
all 3 core units
7 elective units.
A minimum of 4 elective units must be selected from the Elective Units listed below.
A maximum of 3 elective units may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate IV or Diploma qualification in the parent Training Package.
Elective units must be additional to those already counted towards a lower level qualification within this Training Package.
In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
- 10 Units
- 3 Core units
Core (refer to the unit list at the end of this section)
- and 7 Elective units
- between 4 and 7 Elective units must be selected from the Elective Units
Elective: Cleaning and Maintenance (refer to the unit list at the end of this section)
Elective: Client and Customer Service (refer to the unit list at the end of this section)
Elective: Communication and Teamwork (refer to the unit list at the end of this section)
Elective: Computer Operations and ICT Management (refer to the unit list at the end of this section)
Elective: E-business (refer to the unit list at the end of this section)
Elective: Finance (refer to the unit list at the end of this section)
Elective: Food Safety (refer to the unit list at the end of this section)
Elective: Franchising (refer to the unit list at the end of this section)
Elective: Governance and Legal Compliance (refer to the unit list at the end of this section)
Elective: Human Resources Management (refer to the unit list at the end of this section)
Elective: Inventory (refer to the unit list at the end of this section)
Elective: Management and Leadership (refer to the unit list at the end of this section)
Elective: Marketing and Public Relations (refer to the unit list at the end of this section)
Elective: Merchandising (refer to the unit list at the end of this section)
Elective: Product Management (refer to the unit list at the end of this section)
Elective: Quality and Innovation (refer to the unit list at the end of this section)
Elective: Risk Management and Security (refer to the unit list at the end of this section)
Elective: Sales (refer to the unit list at the end of this section)
Elective: Working in Industry (refer to the unit list at the end of this section)
- and between 0 and 3 Elective units may be selected from another endorsed Training Package. These must be units which are packaged within a Certificate IV or Diploma qualification in the parent Training Package
- Certificate IV
- Diploma
- Note: Elective units must be additional to those already counted towards a lower level qualification within this Training Package.
- Note: In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
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