Course available:

Virtual online

• Customer Service & Interpersonal Communication
This innovative, fun course is designed for all levels of staff and is flexible to be attended as part of an induction for all new employees or used by a manager /owners to help their team get back to basics.

Topics include:
- The definition and importance of Customer Service
- How customers view your business and the impression you create.
- Understanding the Communication process
- Developing Communication skills  

• Professional Selling
There is no such thing as a ‘born brain surgeon' neither is there a ‘born sales person'. The professional sales person follows a carefully crafted process to build a genuine customer relationship and guide the sale to a successful conclusion.

Topics Include:
- The reasons why people buy in the first place
- The importance of trust and value
- The selling process and the value of sell up and add on selling
- Matching your products and services to meet your customers needs
- How to move customers from ‘just looking' to buying